Terms of Service
Terms of Service
Last updated: August 3, 2026
These Terms of Service (“Terms”) govern your use of the dtwtaxi.com website and the ground-transportation services provided by DTW Taxi (also known as AT Detroit / DTW Airport Taxi, “we”, “us”). By requesting a quote or booking a ride you agree to these Terms.
1. Services
We provide flat-rate sedan, SUV, sprinter van, and limousine transportation to and from Detroit Metropolitan Airport (DTW) and destinations in Michigan, Ohio, and Ontario. Airport pickups include a mandatory $19.99 airport pickup fee, which is shown as a separate line on every quote.
2. Booking and confirmation
A submitted online booking is a request, not a guaranteed reservation. We will contact you by phone or email to confirm availability. Once confirmed, your booking is scheduled.
3. Rates and payment
- All rates are quoted in U.S. dollars and include Michigan sales tax and the $19.99 airport pickup fee where applicable.
- Payment is due at the time of service by cash, credit card, or a pre-authorized card on file.
- Rates on this website are current at the time of quoting and are subject to change without notice for future bookings.
- Additional charges may apply for extra stops, waiting time beyond the standard grace period, tolls, or a change of destination during a ride.
4. Cancellations and no-shows
- You may cancel a scheduled ride at no charge if you notify us at least 3 hours before the scheduled pickup time.
- Cancellations inside 3 hours may be charged 50% of the fare.
- No-shows (rider not present within 15 minutes of the scheduled pickup time and unreachable by phone) are charged the full fare.
- Airport pickups: we track your flight; if your flight is delayed we do not charge extra waiting fees for the delay itself.
5. Passenger conduct
To keep our chauffeurs and other passengers safe:
- Seat belts must be worn.
- Smoking, vaping, and open alcohol containers are not permitted in the vehicle.
- Passengers who are visibly intoxicated to the point of endangering themselves, the chauffeur, or the vehicle may be refused service.
- Damage to the vehicle caused by a passenger (spills requiring detailing, torn upholstery, etc.) will be charged to the payment method on file at cost.
6. Baggage and lost items
Please check the vehicle for personal items before you exit. We are not responsible for items left behind but we will make a good-faith effort to return them; a delivery fee may apply.
7. Delays, weather, and force majeure
We will make every reasonable effort to be on time. We are not liable for delays caused by weather, traffic, road closures, vehicle breakdown outside our control, government action, or other events beyond our reasonable control.
8. Insurance and liability
DTW Taxi maintains commercial auto insurance as required by Michigan law. To the maximum extent permitted by law, our total liability arising out of any ride is limited to the fare paid for that ride. We are not liable for consequential damages, missed flights, missed connections, or lost business opportunities.
9. Right to refuse service
We may refuse service in circumstances where continuing the ride would be unsafe or unlawful (see Section 5).
10. Website content
All content on dtwtaxi.com (text, images, logos, code) is owned by DTW Taxi or licensed to us. You may not copy, republish, or scrape the site’s content without written permission.
11. Governing law
These Terms are governed by the laws of the State of Michigan, United States. Any dispute arising out of these Terms or a ride will be resolved in the state or federal courts sitting in Wayne County, Michigan.
12. Changes to these Terms
We may update these Terms from time to time. Continued use of dtwtaxi.com after an update constitutes acceptance of the new Terms.
13. Contact
Questions about these Terms? Email info@dtwtaxi.com or call +1-866-389-8294.
